Operations & Workflows
Orchestrate every process, approval, and hand-off across your organization with a single operations backbone.
- Centralized workflow engine for every department
- Cross-team automation from request to resolution
- Real-time visibility into bottlenecks and SLAs
Structured intake from any channel.
Data validation and completeness check.
Categorize and prioritize automatically.
Smart routing across departments.
Multi-level approvals with full context.
Route to the right team based on rules.
Tasks assigned and tracked across teams.
Real-time tracking and status updates.
Outcome recorded and communicated.
Structured intake from any channel.
Data validation and completeness check.
Categorize and prioritize automatically.
Smart routing across departments.
Multi-level approvals with full context.
Route to the right team based on rules.
Tasks assigned and tracked across teams.
Real-time tracking and status updates.
Outcome recorded and communicated.
Most organizations run on a patchwork of tools, email threads, and spreadsheets. Requests bounce between teams, approvals get lost in inboxes, and nobody has a clear end-to-end view of what is actually happening.
As volume grows, manual coordination breaks. Operations leaders struggle to see where work is blocked, whether SLAs are met, and how delays impact customers and revenue.
Hexx-ERP's Operations & Workflows module turns this chaos into a single, traceable flow—from the first request to the final resolution, across every team and system involved.
Signals you've outgrown spreadsheets
- Approvals are stuck in email or chat.
- Teams maintain their own shadow Excel trackers.
- Nobody agrees on the 'latest' version of a process.
- You discover problems only when customers complain.
- Audit and compliance checks are slow and painful.
- SLA tracking requires manual updates and reminders.
- Workflow bottlenecks remain invisible until they become critical.
Workflow layers
Process Design
Define how work should flow through your organization—without writing code.
- Form fields, routing rules, and conditions
- Role-based steps and responsibilities
- Reusable templates for common processes
Execution
Ensure every request, task, and approval moves forward with clear ownership.
- Central task inbox for each team
- SLA timers, escalations, and reminders
- Automatic routing across departments
Monitoring
See where work is stuck and how processes perform over time.
- Live dashboards and status views
- Bottleneck and turnaround-time analysis
- Full activity and audit logs
Key capabilities
Workflow builder & templates
- Design workflows visually and reuse templates.
- Standardize processes across branches and teams.
Multi-step approvals
- Sequential, parallel, or conditional approval paths.
- Approvals by role, department, or spending limit.
SLA tracking & escalations
- Define response and resolution targets for each process.
- Automatic escalations when deadlines are missed.
Task inbox for teams
- Single place to see what each user and team owns.
- Filters for priority, due date, and status.
Cross-module automation
- Trigger actions in Finance, HR, CRM, or Tourism modules.
- Connect operations with contracts, billing, and inventory.
Audit trails & compliance
- Every action is logged with who, what, and when.
- Support audit, risk, and internal control requirements.
Operations across your organization
Operations & Workflows connects the dots between teams, systems, and data—so that every request follows a clear path from start to finish.
Purchase request to invoice
From initial request to approval, PO creation, delivery confirmation, and invoice—fully traceable.
Onboarding a new hotel or branch
Coordinate tasks across legal, finance, IT, and operations when opening a new entity in the tourism business.
Change requests for pricing or contracts
Standardized approvals for rate changes, discounts, and contract updates across partners and channels.
Incident & ticket handling
Log issues, route them to the right team, track SLAs, and capture resolutions for future analysis.
Outcomes you can measure
Fewer emails, chats, and ad-hoc follow-ups between teams.
Requests and approvals move from start to finish faster.
Every decision is documented with clear responsibility.
One place to understand how work flows across the organization.